Collection Agent

Are you a confident Collection Agent / Call Centre Agent who is a good communicator, quick on your feet, and motivated by results? Do you want a role where your conversations can lead to real impact and real rewards?

Were hiring Collection Agent / Call Centre Agent for a respected and growing business that works with some of the UKs largest retail, banking, and commercial brands. Youll be helping customers resolve overdue debts, setting up sustainable payment solutions, and supporting them on their path to financial recovery.

This is a role where communication, empathy, and resilience are key and where your ability to handle difficult conversations is truly valued.

As a Collection Agent / Call Centre Agent youll be making and receiving calls to recover outstanding debts. You will talk customers through their situation and agreeing payment plans, handling sensitive conversations with professionalism, empathy and care. You will be responsible for logging accurate information in customer databases and internal systems, working to targets in a supportive, open-plan contact centre whilst using clear processes to achieve consistent, ethical outcomes

As a Collection Agent / Call Centre Agent