Telephone Collections Agent

Telephone Collections Agent Sheffield £23,810 – £26,000 + Monthly Bonuses (OTE £30,000+) 37.5 hours / week on rotating shifts between 08 : 00–20 : 00, Monday to Saturday Are you a confident communicator with experience in customer service, credit control, or call centres? Join a rapidly growing debt recovery organisation just north of Sheffield City Centre, where you’ll help individuals and businesses find realistic solutions to their financial challenges. Key Responsibilities :

• Handle inbound and outbound calls related to unpaid debts
• Discuss sensitive financial matters with empathy and professionalism
• Log customer interactions and payment arrangements accurately
• Follow internal procedures and compliance guidelines
• Hit performance targets in a team-focused contact centre
• Ensure accuracy when processing customer payments About You :
• Experience in a contact centre or credit control role
• Strong verbal and written communication skills
• Resilient and motivated by performance incentives
• Confident using IT systems and multitasking tools
• Willing to make outbound calls and manage tough conversations
• Excellent problem-solving and information-gathering abilities What’s on Offer :
• Competitive salary + monthly bonus (realistic OTE £30,000+)
• Supportive, friendly team culture
• Casual smart dress code
• Pension scheme & death in service benefit
• On-site parking
• Employee discount program & Christmas Savings Scheme
• Employee Assistance Programme
• Potential for hybrid working after probation Please Note : All roles are subject to background checks, including CCJ and DBS screening. Apply now and make a meaningful impact while advancing your career in a professional and supportive environment