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Telephone Collection Advisors

PumacodeSheffield, England, United Kingdom

16 days ago

Job type

Full-time

Permanent

Job description

Pumacode Sheffield, England, United Kingdom

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Pumacode Sheffield, England, United Kingdom

4 days ago Be among the first 25 applicants

Join to apply for the Telephone Collection Advisors role at Pumacode

Blue Arrow Derby are proud to be working in partnership with Collections Agency in the Sheffield and they are looking to recruit a 10 Telephone Collection Advisors to join their team on a full time, permanent basis.

Hours : Rota Basis between the hours of 8am - 8pm (Monday-Saturday)

Salary : Up to £26,000 DOE - With a monthly bonus based on performance this could take your salary over £30,000 a year.

The Job

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Working in an open plan, contact centre environment - achieving personal and team targets
Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Previous Experience And Requirements

Previous experience working in a call centre or credit control type role is important

Clear and confident communications skills - both writing / data entry and over the telephone

Being comfortable working to targets - earning more money based on your achievements

Strong IT skills - we use different technologies and systems and need you to pick these up quickly

Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations

Problem solving abilities - able to ask the right questions to get the information you need

Benefits

Welcoming working environment

Casual smart dress code

Company pension

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Employee Assistance Programme

Attractive bonus, incentives and performance rewards

Death in service benefit

Hybrid working (subject to reaching required standards)

How do I apply for the Telephone Collection Advisor position?

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Seniority level

Entry level

Employment type

Full-time

Job function

Accounting / Auditing and Finance

Industries

Administrative and Support Services

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Telephone Collection • Sheffield, England, United Kingdom