Customer Experience Strategy Consultant

This range is provided by Bodhi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Practice Manager - CRM / CDP & Marketing Technology at Bodhi Resourcing

Job Title : Customer Experience Strategy Consultant

Location : London

Working Pattern : Hybrid – 2–3 days per week in the office

Salary : Up to £65,000 + 10% bonus + benefits

About Us

We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge, and innovative, tech-enabled solutions.

Our team supports clients in acquiring, developing, and retaining customers through smart, insight-led strategies. We combine high-quality consumer data with advanced technology to deliver impactful, measurable results.

Our key areas of focus include :

Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution

How We Work

We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market, our core values set us apart :

• Uncompromising on quality and value
• Flexible, creative, and solution-focused
• Respectful and professional in every interaction
• Honest, accountable, and collaborative

The Role

We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that drive meaningful, data-informed transformation for our clients.

You’ll play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps.

This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships and trust at senior levels.

Key Responsibilities

What We’re Looking For

Preferred Experience :

What We Offer

We value curiosity and creativity. Everyone is encouraged to dedicate 5% of their time to innovation, learning, and experimenting with new approaches.

Promotion is based on merit, not time served. You’ll have the freedom to grow your career in the direction that suits you best, with no limits on progression.

Flexibility :

We promote collaboration but understand the importance of work-life balance. This role involves around three days in the office or at client sites, with two days remote.

Learning & Development :

You’ll receive a tailored training plan from day one, including external consulting courses, bespoke programmes, and internal workshops to support your goals.

Benefits Package :

Enjoy a comprehensive benefits package, including pension, health and wellness support, and a range of flexible options tailored to your lifestyle.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Marketing, Strategy / Planning, and Consulting

Industries

IT Services and IT Consulting and Marketing Services

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