Field Service Engineer

Make The Connection.

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.

We are a global organisation at Vix - embracing the strength that individual diversity brings to the collective. Bring your individual orientation, cultural heritage and distinctive thinking and experience – we want to hear from you!

We're on the hunt for an engaged and motivated  Field Engineer  to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer / company SLA and KPI targets and contractual obligations are fully achieved.

This role will suit someone with the experience and capabilities listed, ideally located in the broader South-East region in order to provide service geographically from Hampshire, Sussex, Dorset, Brighton & Hove, Portsmouth and the Isle of Wight, and other regional locations as required. A company vehicle will be provided however it is imperative you are located within the SE region to be conside r ed.

What will you be responsible for?

• Identify system faults through electrical testing procedures and with Vix software monitoring tools
• Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
• Correspondence with customer on maintenance and fault issues
• Maintain and drive to improve KPI performance
• Installation and commissioning of on-vehicle and on-street equipment
• Maintain and update documentation accurately
• Liaise with local team and with Configuration Engineers
• Ensure compliance of planned maintenance programme
• Attend periodic progress meetings alongside other Vix staff
• Ensure customer satisfaction
• Comply with Health and Safety Standards

We regret that this position is only available for UK citizens / Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position will be located in the United Kingdom.

Requirements

What does our ideal candidate look like?

Essential Skills & Experience :

Desirable :

Benefits

What’s in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer :

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team.  We regret that this position is only available for UK&I citizens / Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.