Senior Customer Success Manager - Remote UK

Senior Customer Success Manager - Remote UK

Join to apply for the Senior Customer Success Manager - Remote UK role at e2open

Senior Customer Success Manager - Remote UK

Join to apply for the Senior Customer Success Manager - Remote UK role at e2open

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Senior Customer Success Manager - (Remote UK)

Location : United Kingdom - Remote

E2open are seeking a Senior Customer Success Manager to join our dynamic Client Experience team. In this strategic, relationship-driven role, you'll manage our most impactful and high-revenue accounts, ensuring clients see value and achieve success with e2open's solutions. You'll collaborate across teams - from business unit presidents to technical account managers - to create an exceptional customer experience. This role directly influences customer retention, loyalty and growth for some of our largest and most strategic accounts

Key Responsibilities

• Strategic Account Managemen t : Act as a senior advisor, partnering with C-level and executive stakeholders at both e2open and assigned accounts. Ensure customer value and account health, helping customers realize their goals and ROI with e2open’s solutions
• Solution Expertis e : Develop deep knowledge of e2open’s solutions within logistics, global trade management, and supply chain, and map these to the customer’s key business use cases
• Customer Success Measuremen t : Track, analyze, and report on key performance indicators and Net Revenue Retention. Drive adoption, monitor usage, and proactively identify risks
• Continuous Improvemen t : Use data-driven insights to identify trends, optimize processes, and continuously improve the customer experience. Advocate for customers internally, making e2open an easy partner to do business with
• Value-Added Advisor y : Share best practices and thought leadership with clients, positioning yourself as a trusted partner in their success journey
• Risk & Issue Managemen t : Quickly assess the potential business impact of service interruptions. Navigate challenging situations with expert escalation and relationship management skills
• Revenue Growt h : Identify upsell and cross-sell opportunities, collaborating with Account Directors and Sales Leaders to drive expansion within accounts
• Customer Advocacy & Reference abilit y : Foster customer loyalty and advocacy, ensuring assigned accounts are strong brand references for e2open

Qualifications & Experience

LIRemote

E2open is a leading network-based provider of 100% cloud-based, mission critical, end-to-end supply chain management software. Brand owners use E2open solutions to gain visibility into and control over their trading networks through the real-time information, integrated business processes, and advanced analytics that E2open provides. E2open customers include Intel, Facebook, Amazon, Cisco, Dell, Shell, Google, L'Oréal, Maersk, Unilever, Procter & Gamble, Seagate, HP, Philip Morris and Vodafone. E2open is headquartered in Dallas, Texas with operations worldwide. For more information, visit us at http : / / www.e2open.com

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting, Sales, and Customer Service

Industries

Software Development and Transportation, Logistics, Supply Chain and Storage

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