Senior Customer Success Manager

Description

AryakaSr.Customer Success Managers are trusted advisors to customers throughout their journey from onboarding to expansion and renewal. In this role, you will build trust with customers and drive their adoption and expansion of the Aryaka platform by leveraging both customer-facing skills and technical acumen. Serving as the bridge between customers and the broader Aryaka team, you’ll streamline collaboration between Product, Sales, Engineering, Support, and Operations teams for a cohesive customer experience.

Responsibilities

• Customer Health – Monitor and manage the health of your assigned accounts to ensure that customers are realizing value from their Aryaka investment and growing with us.
• Customer Journey–Take the lead as a trusted advisor in guiding customers through the onboarding, adoption, expansion and renewal journey with Aryaka.
• Engagement – Orchestration post-sales motions including Success Planning, Quarterly Business Reviews, onsite customer visits, escalation management and more.
• Renewal & Growth – Manage your book of business to deliver on key renewal and expansion revenue targets.
• Cross-functional Partnership – Collaborate with Aryaka Sales, Product, Renewal, Support, and Operations teams to secure contract renewals, identify expansion opportunities, manage account escalations, and turn customers into Aryaka advocates.
• Tech Expertise – Stay up to dateon your technical knowledge of the Aryaka platform, as well as network security concepts. Our CSMs engage frequently with network, security and IT practitioners.

Qualifications