Field Services Engineer 3

Direct message the job poster from Smiths Detection

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets : aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day

This role requires you to be based within 45 minute commute max, to Bristol Airport.

Are you ready to take your career to new heights while making a real difference in the world? Our service department is looking for a dynamic Field Service Engineer to support high-profile clients—including Bristol Airport—across the South West region.

In this role, you'll work with our market-leading technology that plays a crucial part in preventing the illegal trafficking of narcotics, weapons, explosives, and harmful chemicals. Every day, you’ll contribute to creating a safer environment for communities around the globe.

We’re committed to your success, offering extensive product training and outstanding career growth opportunities. If you're passionate about technology and driven to make a positive impact, we want to hear from you!

As a highly developed Field Service Engineer, this individual has had broad experience and training in the support of one or more products in non-intrusive detection field.

This individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses advanced electromechanical product training, including technical and operator training and is could conduct an operator level training to end users.

Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Must be able to be cross trained on all products in the company’s product portfolio and service them at customer sites across the UK.

Must have willingness to work on special projects, some of high visibility. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs Automated Tray Systems, Explosive Detection Systems & CT / Xray equipment at customer sites.

Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Must be able to travel extensively and when not on travel, the individual will provide technical assistance to the field service community. Conducts follow up calls with the customer to check system status.

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product / equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s products.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours outside of Monday - Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Other duties as required

Technical Knowledge and Skills :

Qualifications

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com / careers)or LinkedIn.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Airlines and Aviation and Automation Machinery Manufacturing

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