Field Services Agent

At Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We’re rapidly expanding, and after growing at 1000% for three consecutive years, we’re now the fastest-growing smart locker company in the world and one of the fastest-growing scale-ups in Europe.

We are seeking a Field Service Agent to join our innovative team as our new # bloqstar . In this role, you'll be a key part of the Deployment & Maintenance Team in the UK.

Responsibilities

• Coordinate highly responsive field service activities.
• Ensure clear SOPs for validation tasks such as surveys, deployments, and maintenance are followed and high quality is maintained.
• Respond promptly to operational challenges faced by technicians and store managers via various communication channels.
• Develop processes with support and maintenance teams for technical support requests related to hardware and software of smart lockers.
• Negotiate with technicians to complete tasks and adapt schedules in real-time.
• Accurately document invoices from suppliers and clients based on completed tasks.
• Manage exceptional cases where tasks fail due to operational or technical issues, taking ownership of service delivery.
• Handle client escalations, provide feedback, and deliver regular status updates. Conduct post-mortems on exceptional cases to improve service quality.
• Contribute to the development and updating of documentation, training materials, and SOPs.
• Stay updated on product developments and company processes to enhance operational knowledge.

Requirements

What You Will Gain

If you’re passionate and ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine last-mile delivery!

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