Field Engineer

Field Service Engineer

Summary :

The role is a high-quality, conscientious Technical Services Engineer supporting the Technical Team and helping develop the expanding Service Department. The candidate must be flexible and meticulous in approach to service, with an in-depth understanding of the service sector.

Essential Functions :

To work effectively as a Field Service Engineer, the candidate is expected to :

• Be a team player, able to work under pressure to meet demanding, multi-discipline targets, with advanced problem-solving skills across multiple vendors, understanding their setup and operation specific to MTS products, and willing to work outside normal hours.
• Technical Support : Provide remote support via telephone and remote software to diagnose problems, identify user issues, monitor systems, and perform configuration changes.
• Field Service : Visit sites for planned preventative maintenance, corrective maintenance after machine failures, installation of new equipment, and upgrades.
• Spare Parts Management : Maintain in-country spare parts inventory, restock after use, ensure appropriate stock levels, and conduct stock taking as required.
• Refurbishment : Support sub-assembly refurbishment to improve service costs and preventive maintenance outcomes.

Required Knowledge and Skills :

The responsibilities are highly specialized, covering many disciplines. The successful candidate will have :

Work Conditions :

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