Office Administrator

Job Description

Dahlia Recruitment are working in partnership with an expanding Medical business to recruit for an Office Administrator to work as part of a team to ensure that the business is running smoothly and targets are achieved. This role would suit either a Graduate with internship experience or an experienced Administrator. The role is based on site at their offices in Cheadle.

SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES :

• Overall management of call collections in the ERP system ( MS Dynamics 365 ) including raising and closing all calls and managing aged complaint calls
• Scheduling and planning for field-based engineer work (scheduled and ad-hoc)
• Preparing and issuing customer reports for all field service activities
• Offering first line technical support to assist in reducing customer equipment downtime
• Customer service : liaise directly with UK customers (distributors and end-users), other strategic partners and suppliers and provide support requested in a reliable and timely manner.

SKILLS, KNOWLEDGE AND EXPERIENCE :