Office Administrator

Dahlia Recruitment are working in partnership with an expanding Medical business to recruit for an Office Administrator to work as part of a team to ensure that the business is running smoothly and targets are achieved. This role would suit either a Graduate with internship experience or an experienced Administrator. The role is based on site at their offices in Cheadle. SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES : Overall management of call collections in the ERP system ( MS Dynamics 365 ) including raising and closing all calls and managing aged complaint calls Scheduling and planning for field-based engineer work (scheduled and ad-hoc) Preparing and issuing customer reports for all field service activities Offering first line technical support to assist in reducing customer equipment downtime Customer service : liaise directly with UK customers (distributors and end-users), other strategic partners and suppliers and provide support requested in a reliable and timely manner. SKILLS, KNOWLEDGE AND EXPERIENCE : Experience with ERP systems – Dynamics 365 & CRM system like Salesforce Experience with document management systems (e.g. QAD, Dynamics 365 or similar) is highly desirable Strong information processing skills Experience with Medical device industry / NHS or other highly regulatory industry highly desirable. Previous experience in a service environment (ideally in the medical devices field) Proficient with MS Office Suite Strong and project management organisational skills – multi-tasking with fluid and challenging deadlines will be part of the day-to-day growth of the business. PERSONAL ATTRIBUTES : Ability to build rapport with a broad range of people. Excellent communications skills with a focus on customer-centric delivery (for both internal and external “customers” to the business). Collaborative and supportive approach with excellent interpersonal skills. Highly motivated and energetic problem-solver. As a fast-growing organisation having a flexible and agile approach, and a “can do” attitude is a must. Openness and adaptation to change. Desire to learn and develop. Strong detail focus and commitment to quality. QUALIFICATIONS Educated to A-Level standard essential with strong written and verbal skills Highly competent / experienced user of MS Office (Dynamics 365 preferred) packages. The company offer a fantastic working culture and the opportunity to progress and develop. Follow our pages for more updates and live roles https : / / www.linkedin.com / company / dahlia-recruitment / https : / / www.linkedin.com / company / dahlia-recruitment-life-sciences /