Service Engineer

Role Overview : To be responsible for maintaining strong relationships with our blue chip customers and the maintenance / servicing of their CCTV and Access Control systems; there may even be some installation / commissioning work occasionally. This role will involve visiting customer sites and requires the successful applicant to be customer-focused at all times. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Manager. Most importantly, this new team member will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.

Main Responsibilities :

Managing all paperwork

Ensuring customer expectations are met

Managing workload

Quality Management

Achieving company KPIs for attendance in line with the clients' SLA

Teamwork and collaboration

Problem solving

Customer service

Understanding and meeting guidelines and standards of work expected by JCI / ISSG

Maintaining a professional appearance and manner to promote the image of the Company

Setting a good example to colleagues by observing all company rules and regulations

Completing necessary Company documentation punctually and in accordance with guidelines

Observing and adhering to company health & safety guidelines

Contacts :

External : Customers, Suppliers, Contractors

Internal : Service Delivery Manager, Service Desk, Other internal departments

Qualifications : FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other Enterprise-level systems and can demonstrate the aptitude to learn, we would invest in the necessary training.

Experience : At least three years’ experience working in a similar role with Enterprise-level systems.

Skills :

Experience in the Security / CCTV / Access Control sector

Analytical and Diagnostic Skills

Planning

Communication skills, both verbal and written

Time keeping

Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours / weekend call-outs

Experience with CCure, FLIR Latitude, Genetec, VideoEdge, Victor, Synectics, Lenel an advantage

Willingness to contribute to the success of the Company

Commitment to delivering excellent customer service

Desire to share knowledge in a team environment

Self-motivated and confident

Practical and highly adaptable

Team player, but willing to accept responsibility

Cooperative and helpful at all times

RMDFL

J-18808-Ljbffr