Support Associate - Institutional

Overview

Connecting clients to markets – and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to global markets, focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting retail clients to trading opportunities or immerse yourself in institutional investing, StoneX Group offers four business segments with endless potential for growth.

Business Segment Overview :

Retail : Empower individual investors and yourself in retail finance through innovative products rooted in market intelligence, including FX, CFDs, and precious metals.

Position Purpose :

This role supports the daily management of institutional CFD & FX clients of Stonex Pro and Retail Partnerships. It involves supporting sales with client onboarding, providing frontline Level 1 technical support to API clients, and assisting the global sales team during the sales process. Success is measured by achieving service level targets, maintaining quality in service delivery, and creating value for house accounts. A willingness to learn the sales process and engage with clients is essential.

Responsibilities

Primary duties include :

• Managing onboarding of new partners, including KYC documentation, compliance approval, and technical onboarding of API clients.
• Assisting sales representatives in onboarding and supporting clients throughout their lifecycle, including meetings and training.
• Providing first-line technical support for API partner issues, resolving inquiries, and coordinating with backline teams or Relationship Managers.
• Participating in project releases and managing technical outages affecting partners.
• Communicating with partners via mass emails, both regular and ad hoc.
• Updating, invoicing, and reconciling partner rebates and payments.

Qualifications

Requirements :

Preferred qualities :

Working environment :

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