Client Support Administrator

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock / order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

This is a 12 month fixed term contract.

Salary : £25,525 per annum

Working hours : 4 on 4 off days, 06.00-18.00

Key Duties of a Client Support Administrator :

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt.
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine statuses upon request.
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner.
• Ensure a positive client experience through high quality service and communication thereby attaining client retention.
• Looking after a portfolio of clients on a daily basis.
• This list is not exhaustive and the job holder may be required to undertake other duties.

Qualifications

Additional Information

As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include :

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

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