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Technical Application Service Specialist

Technical Application Service Specialist

Lloyds Banking GroupLeeds, England, United Kingdom
6 days ago
Job type
  • Full-time
Job description

Overview

Technical Application Service Specialist at Lloyds Banking Group. This role is a senior technical specialist responsible for leading IT recovery processes during outages, managing operational stability, and driving continuous improvement across service operations. This position requires a strong technical foundation, leadership in incident management, and the ability to coordinate cross-functional teams to ensure service levels are met or exceeded.

What you'll do

  • Subject Matter Expertise : Resolve complex service issues and handle customer concerns.
  • Training & Development : Lead training sessions to upskill team members.
  • Strategic Contribution : Shape service strategy and identify, implement and drive process improvements.
  • Operational Accountability : Ensure 24 / 7 service availability and improve service quality with other departments.
  • Critical Thinking : Analyze data to identify problems and generate solutions.
  • SRE and Service Engineering : Use software and automation to manage production systems.
  • Technical Operations : Monitor, troubleshoot, and resolve technical issues.

What you'll need

  • Technical Troubleshooting : Diagnose and resolve hardware, software, and network issues.
  • Knowledge of ITSM Tools : Experience with ServiceNow, Service Introduction, and Jira.
  • Incident & Problem Management : Familiarity with ITIL practices.
  • Documentation & Reporting : Document fixes and contribute to knowledge bases.
  • Problem-Solving Abilities : Implement effective solutions under pressure.
  • Communication Skills : Clear verbal and written communication.
  • Technical Proficiency : Proficiency in .NET, React JS, Windows, Unix / Linux, SQL, PostgreSQL, Oracle, and GitHub.
  • Tools : Experience with UCD, MQ Message Queue, TWS Batch Scheduling, IBM WebSphere, IBM APIC, IBM MQ, Splunk, Dynatrace, Google Cloud, and CMS.
  • Values & Behaviours : Innovate, inspire, and embrace diverse viewpoints.
  • Experience that would be useful : SRE & Service Engineering; Technical Operations; Critical Thinking.

    • About working for us

    We are committed to inclusion and diversity, aiming to reflect modern society in our organisation. We welcome applications from under-represented groups and offer reasonable adjustments to recruitment processes upon request.

    Benefits

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Discounted shopping options
  • 30 days' holiday, plus bank holidays
  • Wellbeing initiatives and generous parental leave policies

    • Working pattern

    Hybrid work pattern : spend at least two days per week, or 40% of time, at one of our office sites.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Banking

    • Location : Leeds, England, United Kingdom. This listing notes destination and has been posted for applicants seeking Technical Application Specialist roles.

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    Technical Specialist • Leeds, England, United Kingdom