Complaints Investigator - Housing

About Our Client

Our client is a well-established housing association based in London, known for delivering high-quality services to residents and maintaining a strong commitment to customer satisfaction and regulatory compliance.

Job Description

• Take ownership of complaints from start to closure, ensuring customers are kept informed.
• Investigate Stage 1 complaints with a resolution-focused approach; Stage 2 experience is highly desirable.
• Deliver excellent customer service via written correspondence, telephone, and face-to-face interactions.
• Project manage high-quality responses and ensure timely resolution.
• Prepare comprehensive documentation for Stage 2 reviews and provide expert guidance.
• Draft high-level written responses aligned with regulatory standards.
• Process and issue compensation payments accurately.

The Successful Applicant

A successful Complaints Investigator should have :

• Proven experience in housing, particularly in handling Stage 1 complaints.
• Experience with Stage 2 complaints is a strong advantage.
• Able to work independently and hit the ground running with minimal training.
• Strong written and verbal communication skills.
• Highly organised, empathetic, and resolution-focused.

What's on Offer

• Competitive hourly rate of £22
• Opportunity to work with a leading housing provider
• Hybrid working model (Wednesdays and Thursdays on-site)
• Immediate start for the right candidate

If you're ready to make a positive impact as a Complaints Investigator, apply today to join this rewarding role in London.