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Contact Centre Team Leader
red recruitmentLlanelli, Dyfed, UK15 days ago
Salary
£27,000.00–£30,000.00 yearly
Job type
- Permanent
Job descriptionManaging, coaching and motivating a team of Agents Tracking and measuring individual and team goals and targets Ensuring customer expectations are met
Are you an experienced Team Leader with a background in utilities or collections? If so, we want to speak with you!
Red Recruitment is recruiting an experienced Team Leader to join our client based in Llanelli.
This role will require you to use your utilities and / or collections experience to manage a team of Customer Service Agents.
The salary for this position is up to £30,000 per annum.
Benefits and Package for a Team Leader :
- Salary : Up to £30,000 per annum
- Hours : Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
- Location : Llanelli
- Contract Type : Permanent
- Free parking
- Friendly and encouraging environment
- Health and wellbeing programme
- Bonus scheme (quarterly bonus)
- Internal recognition schemes with financial award
- Pension scheme
- 33 days annual leave (including bank holidays and your birthday)
- Social events including Summer and Christmas parties
- Support and training provided
- Career progression opportunities
Key Responsibilities of a Team Leader :
Providing support to the team with high-volume calls or escalati...