Customer Service Advisor

Where :   Darlington

Fulltime :   Permanent

Salary :   £25,087rising to £25,684 at 9 months in role, plus uncappedcommission

Hourlyrate :  £12.82 per hour rising to £13.12 per hour at 9months inrole

Shifts :   Thedepartment is open from 08 : 00am until 06 : 00pm so no late eveningshifts and only one weekend inthree!

Areyou someone that has a wealth of life experience which could helpyou navigate challenging situations? This could be resilience fromraising a family, or the life skills you’ve built up from years ofbuilding relationships with those around you. If so, you have thetransferrable skills to succeed in a Payment Support role withEE.

Whynot use your skills to make a difference and join our PaymentSupport Team in Darlington? We need people like you to support andguide our customers during difficult times. Whether it’s helpingthem with a billing query, assisting those who have fallen behindon their payments or anything else they need, with the training weprovide you will be the expert that they need. Every interactionwill deliver a brilliant, personalservice.

Weunderstand that life never stands still, and like most roles withinEE, this opportunity is designed with flexibility in mind. We’rehere to support you in being successful, meaning we’ll doeverything we can to make sure you don’t miss that appointment, orcan look after your family in an emergency. Just a few ways we’redoing this include giving you the opportunity to schedule your ownbreaks and banking time, and the option of occasional homeworking.

What’s in it foryou?

• A great starting salary of  £25,087 rising to£25,684 after 8 months of being here, plus incentives andbonuses.
• Online GP – Giving you access to a GP via telephoneor video 24 / 7 for both you and your immediate family, fully fundedby us
• Market leading paid carer’s leave, up to 2 weeks offfor carers to give that bit of extra support to our colleagues whoare caring for family or friends who are disabled, ill orelderly
• Family Leave - Equalised maternity, paternity, andadoption leave and it gives all parents 18 weeks full pay and 8weeks half pay in the first year however they choose to grow theirfamily
• Huge discounts of EE & BT products includingyour Mobile and Broadband – saving you hundreds of pounds everyyear
• Support in carving your own career path. We arepassionate about developing our people and we’ll support you inachieving the career youwant
• Season Ticket Travel Loan – Giving you the fundsto pay for your travel to and from work up front, making adifference where itcounts
• Volunteering days, so you can give back to yourlocal community
• Optional Private Healthcare and Dental, to protectyou and yourfamily

Ontop of all that, we’ve got a great team culture, meaningful supportand tailored training to help you build a lasting career. What areyou waitingfor?