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Operations Manager(Transport Manager)

Operations Manager(Transport Manager)

Citysprint UK LtdCalverton CP, England, United Kingdom
4 days ago
Salary
£37,669.00 yearly
Job type
  • Permanent
Job description

Operations Manager | Nottingham | Permanent

Salary : £37,669

Shifts : Monday to Friday, 07 : 00 am to 19 : 00 pm

Hours : 40 Hours

Benefits and perks :

  • Impressive holiday allowance that rises in line with your years of service.
  • Additional day off for your birthday so you can celebrate in style.
  • Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
  • Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
  • Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
  • Look after your wellbeing with access to a health and wellness program.
  • Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
  • Our ride to work scheme means you can keep fit while saving money.
  • Travel for cheaper with interest-free season ticket loans (available after a year’s service).

Who are we?

CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same-day service areas already.

Through regular investment in our people, our service offering, and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally, we need to secure top-notch talent to ensure we continue growing and improving every day.

This is where YOU come in!

CitySprint has an exciting opportunity for an Operations Manager in Nottingham to support the management and delivery of the commercial growth objectives across our business.

You will be responsible for managing all day-to-day courier resources to maximize efficiencies across the network adhering to customer SLA’s and Health and Safety parameters. Support the Service Centre Manager to create a KPI-driven environment based on service and revenue.

The main responsibilities within the Operations Manager role are :

  • Manage the day-to-day resources within the Service Centre, supporting the Service Centre Manager to positively contribute to the success of the Service Centre through managing and optimizing all resources.
  • Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
  • Actively manage, support, and develop a team of Operations Controllers / Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews.
  • Ensure all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce.
  • Monitor operational costs and allocation of resources to ensure optimization of revenue and profit, and proactively seek to identify new opportunities for maximization.
  • Direct communications relating to designated courier workload courteously and efficiently.
  • Proactively support growth through liaising with Account Management and Sales teams whilst implementing new business.

    • Skills needed for an Operations Manager :

  • Full understanding of Service Centre operational processes.
  • A good working knowledge of systems including CityTrak and X-Despatch 3.
  • Ability to proactively advise clients and colleagues of business-critical information and updates.
  • Ability to reprioritize tasks / workload in line with changing business needs in a busy and time-sensitive environment.
  • A clear understanding of commercial targets and performance.
  • Ability to deputize for the Service Centre Manager as required.
  • Demonstrates a strong customer orientation and builds successful / strong customer relationships to maintain retention.
  • Understands Service Centre KPI’s & SLA’s and how to positively influence success.

    • If the Operations Manager role sounds perfect for you, we really want to hear from you!

    The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

    We do not require the assistance of agencies with this vacancy – thank you in advance.

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