Job title : Luggage Porter
Department : Front of House
Inspired & supported by : Head Porter
Salary : 0hour Casual contract 1297 including service charge
Your purpose will be : To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for :
- Ensuring the delivery security and storage of guest luggage and belongings
- Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
- Working closely alongside the Front of House team to assist with a wide variety of guest requests
- Always putting our guests first
Your key responsibilities & contribution will be :
To provide a seamless luggage service while assisting with the arrival / departure experience.To accurately record all guest luggage and to ensure it is handled and stored securelyTo engage enthusiastically in guest interactions demonstrating knowledge and personalityTo use correct lifting and carrying proceduresTo be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever neededTo have thorough knowledge of hotel services facilities and local area to share with our guestsPolishing guest shoesEnsure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashionProvide errand services for guests as requestedCarry out wrapping and packing of parcelsSort the incoming mail and deliver to the designated areasTo assist the door team in providing parking assistance upon arrival and departure of guest vehiclesWhen accepting a vehicle ensure relevant checks are carried out and recordedOther duties as specified by Guest Experience leadershipQualifications :
What you will need to do this role :
Essential :
The ability to prioritise and organise yourselfWarm enthusiastic and positive personality with the ability to build trusting relationships with others.Able to work under pressure and at high speed.Frequently kneeling pushing pulling lifting carrying reaching standing and walking.CAN DO attitude and able to adapt to changesProblem solving abilitiesAttention to detailHighly responsible and able to work independently with little supervision and also able to follow directions thoroughlyFlexibility to work different shiftsDesirable :
1 year minimum experience in the hospitality industry preferred.Experience in valet parkingPlease note that we believe in flexibility and multi skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Remote Work : Employment Type :
Fulltime
