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Customer Service, Personal Banker - Fixed TermContract

Customer Service, Personal Banker - Fixed TermContract

NatWestBasingstoke, HAM, United Kingdom
4 days ago
Salary
£26,010.00 yearly
Job type
  • Temporary
Job description

Join us as aCustomer Service, Personal Banker inBasingstoke

  • You’llbe integral in guiding and supporting our valued branch customers,helping them to achieve their financialgoals
  • We’ll look to you to proactively findways to continually enhance our customer bankingexperience
  • We’ll support you to achieve aFoundation Certificate in Responsible Banking and build on yourexisting skill with full training
  • We'reoffering this role as a fixed term contract ending on 30thNovember2025
  • This job does not meet SkilledWorker visa sponsorshiprequirements

Whatyou'll do

As the first pointof contact in our branches, customers will be at the very heart ofyour role, so you’ll be committed to providing outstanding servicein every interaction. You’ll work with high levels of accuracy asyou provide each customer with a seamless and positiveexperience.

Day-to-day, you’llbe :

  • Havingproactive conversations, understanding the needs of our customersand helping them with their bankingneeds
  • Completing general banking requests suchas payments, balance enquiries andtransfers
  • Helping customers to understand thedifferent ways they can bank with us and the range of services wecan offer
  • Identifying opportunities to helpcustomers with simple financial products, and collaborating withother teams to provide a seamless customerexperience

    • Theskills you'll need

    To besuccessful in this role you’ll need to be motivated and driven todevelop your career and have a customer centric approach to yourwork. Strong communication skills are a must, as you’ll need tohighlight the benefits of our products and procedures to ourcustomers in a way that’s easy tounderstand.

    You’ll alsoneed :

  • A passion forcustomer service and strong attention todetail
  • The ability to thrive under pressure andhave the determination to continuously improve service for ourcustomers while meeting your personal and branchgoals
  • Strong interpersonal skills and theability to work well as part of a team
  • Thecommitment to develop new skills andresponsibilities

    • Howwe’ll reward you

    You’ll joinus on a competitive salary starting of £26,010, pro rata for thehours you work.

    You’ll alsobenefit from :

  • Arange of protection, healthcare and lifestyle benefits throughNatwest Group Benefits, our fully flexible rewardprogramme
  • A generous holiday entitlement of 33days, pro rata for hours worked
  • A monthlycontribution to your retirementfund

    • To find outmore about the benefits we offer, check out our rewards and benefitspage .

    What else youneed to know

    Your workingpattern

    You’re joining an incredible network ofcolleagues who are here for our customers whenever and whereverthey need us. You’ll need to be flexible in terms of the hours youwork, typically you’ll work during branch opening hours which willbe between the hours of 9am and 5pm, Monday to Friday androtational Saturdays, and this will include some bankholidays.

    Your learningjourney

    Your journey starts with a comprehensivetraining programme where you’ll gain a range of new skills, and theconfidence to use them. You’ll benefit from ongoing coaching andsupport, and study towards a recognised external qualification thatwill open the door to further career opportunitiestoo.