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Office Receptionist

Office Receptionist

The Carnegie ClubDornoch, Scotland, United Kingdom
12 days ago
Job type
  • Full-time
Job description

Position : Full time

Salary : Competitive + gratuities (see below for details)

About Skibo

The Carnegie Club at Skibo Castle is a world-renowned private members club situated in the Scottish Highlands. One of the most exclusive destinations worldwide, Skibo offers members and their guests a taste of true Highland hospitality with stunning surroundings and luxury facilities. Whether your passion lies in food preparation, fine wines, guest service or country sports, as a team member of one of The Carnegie Club's 20+ departments you will be part of a fantastic group of people who share the same passion for delivering the very best.

About the Team

From handling reservations and booking activities to organizing events, welcoming guests, and providing outstanding Highland hospitality, our Front of House department encompasses both guest-facing and behind-the-scenes roles.

Within the department are our Great Hall Hosts, Reservations, and Switchboard teams, who work seamlessly together and whose dedication ensures an exceptional experience for the Club's 400 members and their guests throughout their stay.

About this Role

As Office Receptionist in our Front of House team, you will :

  • Operate the Club's main telephone switchboard, efficiently handling both internal and external calls.
  • Act as the first point of contact for external individuals, ensuring all calls are answered promptly and requests directed appropriately, whether this means assisting guests, transferring calls, or liaising with external contacts.
  • Manage incoming and outgoing post and parcels, maintaining accurate records.
  • Process remote and in-person payments, ensuring compliance with internal procedures.
  • Stay informed about Club operations, including daily arrivals, departures, special events, and activities, allowing you to provide exceptional service and identify opportunities to upsell when appropriate.
  • Support the department with general administrative tasks and assist Personal Reservations Assistants and Hosts as needed.

Who We Are Looking For

  • You thrive on delivering exceptional customer service by working collaboratively across departments to ensure guest requests are handled efficiently and to the highest standard.
  • You're a polite, reliable, and proactive individual with a positive, problem-solving mindset.
  • You're an excellent communicator who remains calm under pressure.
  • You have strong computer skills (MS Office proficiency is essential; experience with databases or hotel systems is a plus) and confidence in handling general administrative tasks.
  • A detail-oriented professional, you maintain a high standard of personal presentation and conduct yourself with courtesy and composure at all times.
  • Flexibility and the ability to adapt to varying shifts are essential for this role.

    • What We Offer You

  • Share of gratuities
  • 33 days annual leave (pro-rata)
  • Company pension scheme
  • Enhanced company sick pay
  • Life assurance
  • Meals on shift provided free of charge
  • Family-friendly leave
  • Long Service Awards
  • Tech and Cycle to Work Scheme
  • BHN Extras – savings and discounts across hundreds of brands
  • Complimentary use of staff gym
  • Discount on eyecare
  • Employee Assistance Programmes (access to health and wellbeing services)
  • Local staff transport service

    • Gratuities

    Gratuities (tips) that are passed directly to staff are paid to all employees on a pro-rata basis regardless of their role.

    How to Apply

    Please send us your CV and a covering letter which responds to the below :

  • Can you describe your experience in administrative or receptionist roles?
  • How do you prioritize and manage multiple tasks in a busy office environment while maintaining attention to detail?

    • Closing Date For Applications : April 4, 2025

    Applications may close before the deadline, so please apply early to avoid disappointment.

    We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

    By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.

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    Receptionist • Dornoch, Scotland, United Kingdom