Front Office Manager

FRONT OFFICE MANAGER

About Montcalm

Collection

United

by timeless style and peerless service, the Montcalm Collection is London’s

compendium of luxury hotels. Housed in elegant Georgian townhouses, an

18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,

each hotel reveals a different chapter in the city’s story. Architecture and

style may change, but classic hospitality stands the test of time : expect an

enduring welcome from our team. We are proud of our past, but even more excited

for our future.

Discover

the hotels in the collection. Our historic brewery reimagined as a vibrant

modern hotel : The Montcalm At The Brewery. Our Georgian charmer with an artful

modern spirit : The Montcalm Mayfair. Our storied city-slicker, housed in

the former headquarters of the Royal Mail : The Montcalm Royal London House. Our

duo of mindful hotels which set a slower pace : Inhabit Southwick Street and

Inhabit Queen’s Gardens.

Overview

Montcalm Collection are

looking for a skilled and ambitious Front Office Manager to join our

team. You will play a pivotal role by ensuring the highest

levels of customer service are consistently being delivered to our guests.

Help to shape the

Montcalm Collection’s next chapter and showcase your skills. Become a trusted

ambassador for one of our hotels and take advantage of the opportunity to move

between properties, achieving the service and product delivery standards for

the department with a high degree of customer care and service.

Benefits

Collaborative and empowering team dynamics.

Pathways for promotions and growth within the

brand.

Recognition and Rewards Program.

Access to an array of discounts via our

Benefits Platform.

Comprehensive training through Certified

Classroom and E-Learnings.

28 holidays annually, inclusive of 8 bank

holidays. Additional holidays post 2-year tenure.

Health incentives : Cash-back on optical,

dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided during shifts.

Complimentary dry-cleaning service for

uniforms.

Inclusive pension schemes

Key Responsibilities

Ensure regular and VIP Guests are recognised and

that the Front Office department operates with a sales attitude and promotes

the wellness concept of the Inhabit Brand.

Managing the front office team members to ensure

all company procedures and standards are being adhered to.

Ensure Front Office team members have current

knowledge of hotel products, services, and policies. Train the team

continuously on policies and procedures and developed the team members where

necessary.

Plan and prepare employee rotas and monitor

staffing levels to meet business demands.

Essential Qualifications

Good working knowledge of Opera

Previous experience in a similar role and ideally

in boutique hotels

Excellent leadership skills and proven track

record of training and developing employees.

Positive attitude and excellent communication

skills

Attention to detail, great communication and

organisational skills.

Ability to anticipate and resolve challenges / complaints.

Commitment to delivering a high level of customer service.

Eligibility

Candidates must be

authorised to live and work in the UK. Currently, visa sponsorship is not

available for this role.

Equal

Opportunity Employer

At Montcalm Collection,

diversity and inclusion aren't just buzzwords. We genuinely value the unique

perspectives each individual brings, regardless of gender, ethnicity, age,

disability, or background. Our culture thrives on mutual respect, and we are

dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate

with your aspirations, please apply. If not shortlisted, we encourage you to

explore other opportunities with us, either now or in the future.

Note : If you do not hear

from us within 14 days, kindly consider your application as not shortlisted for

this particular role.