Graduate Customer Support Engineer Chromatography

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cuttingedge life science research patient diagnostics and ensures the safety of water food and pharmaceuticals. As scientists and clinicians pursue small everyday advances and lifechanging discoveries we provide trusted answers to their most critical questions and challenges. We cant wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.

Every day Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with onsite installation implementation maintenance and delivery of customer training on our chromatography solutions (LC LC / MS GC GC / MS HPLC) .

Your main responsibilities will be :

• Respond to customer needs by providing repair installation upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilents customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists manufacturing or OEM vendors concerning performance anomalies encountered use the complaint handling system as required
• Address customer requests for service and communicate proactively before during and after service

For this role you will be working remotely combined with travel to customer sites 45 days per week with occasional nights away) in the Cambridge area (a company car will be available to you).

Qualifications

We are looking for an individual with the following background :

On a personal level you are proactive outgoing and customer oriented . You enjoy working both autonomously and as part of a team to solve various types of problems . You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer :

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : https : / / careers.agilent / locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.

Travel Required : 50 of the Time

Shift : Duration :

No End Date

Job Function : Services & Support

Key Skills

Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring

Employment Type : Full-Time

Experience : years

Vacancy : 1