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Tech Hub Analyst

Tech Hub Analyst

RSCWoking, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Welcome to KFC.

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.

Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.

Join us. Bring it. And together, we can be part of something truly extraordinary.

Bringing it to the role.

An exciting opportunity has arisen within our Technology department. We are looking to recruit a third line support analyst / developer who will be responsible for providing world class support, development & customer service to 900+ KFC stores.

This is an entry level position suitable for someone excited to work & grow their career within the technology & digital industry & a real passion for KFC.

What you’ll do

The nature of the duties may vary depending on the successful applicant’s background and will fall between Support and Development :

  • Provide 3rd level technical support to all KFC 900+ stores in the UK and ROI by working with store employees to resolve technical, training or systems issues
  • Support other members of the Technology team regarding all restaurant systems and devices, including POSs, BOHs & Laptops including systems to manage cash, stock, pack screens, security and reporting
  • Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
  • Providing full support on Microsoft Operating Systems.
  • Supporting Tech project through the development & implementation
  • Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
  • Working closely with our third-party support partners, such as Fujitsu
  • Development of till programs in line with each marketing window
  • Management of recipe & inventory systems
  • Development, support and administration of kiosks, delivery & online ordering solutions
  • Testing and approval for any development changes relating to the above
  • Collaboration on the support of new technology into restaurants
  • Cross functionally collaboration with Ops, Marketing and Finance

What we’d love from you

About You

  • Flexible approach to work
  • Strong and confident verbal & written communication skills
  • Excellent customer facing skills & the ability to manage user expectations.
  • Excellent customer service skills
  • Quality and accuracy at the heart of everything that you do

    • Experience

  • A passion for technology & the digital future with a willingness to learn new Tech skills

    • Be Original.

    At KFC, everyone gets a seat at our table. Since we landed in the UK in 1965, we’ve fed our people’s potential – to be their best selves, make a difference and have fun.

    Because it’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original.

    You’ll work with colleagues who all bring their originality to the table : their energy, spirit and sizzle and make every day high flyin’ and high fryin’.

    As a multi-billion-pound business with over 1000 restaurants, we take ambition seriously. You’ll be treated with respect and supported in everything you do as you roll up your sleeves and play your part in bringing finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible working to the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.

    Buckets of Benefits

    A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including :

  • Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey – a 24-minute train ride from London Waterloo. Depending on job requirement, travel across the UK & Ireland may be required.
  • Generous pension with up to 11% company contribution.
  • Fri-Yay’ time – finish up at 1pm every Friday, all year round.
  • Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).
  • You can buy or sell up to 5 extra days of your core annual leave allowance each year.
  • After 5 years’ service, annual holiday allowance increases to 30 days.
  • Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.
  • Wellness – We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1 : 1 Mental Health coaching sessions with our partner Sanctus.
  • Private healthcare , including access to Digital GP, with the option to increase to include family cover.
  • Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.
  • Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.
  • Study Support may be available for job-related qualifications.
  • Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.
  • Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.

    • Our Commitment to You

    Our customers come from all walks of life and so do our teams. We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation.

    We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities and members of the LGBTQ+ community.

    To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you'd like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.

    Neurodiverse? Our accessibility toolbar can support you when you apply.

    Ready to apply?

    If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.

    Don’t tick all the boxes? Don’t worry. If you don’t match all the criteria for the role and still think you’d be a great fit, we’d love to hear from you.