Join us and help deliver the exceptional, every day.
Delivering the exceptional, every day
- Our purpose : our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- Our promise to our people : a place to work where you can thrive and be your best every day.
- Our promise to our customers : a trusted partner creating exceptional environments for your customers and people, adding value every day.
- Our culture – our core values and how we behave :
o We are one Mitie : we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust : integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile : whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger : we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business : we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
The online Fraud Analyst role is to deliver reliable, data analysis to identify potential fraud and risk issues at the account level, The online fraud Analyst will develop and implement operational data analysis, Primary responsibilities include identifying and developing various techniques utilizing data analysis to identify, monitor, and mitigate fraud associated with new and current clients and programs.
Main duties
Undertaking financial crime investigations into chargeback activity identified, providing subject matter expertise and end to end case management with the objective of securing criminal convictions and custodial sentences. (or intelligence led crime prevention?)Analysing transaction data and intelligence to identify patterns of suspicious activity in relation to online fraudReporting key findings of online Fraud and recommendations to relevant risk management for further investigation.Working with key stakeholders across the business to develop effective crime prevention measures to assist with online fraud activity.Ability to build and maintain relationships with data mining systems developers making any relevant recommendations where appropriate to support ensuring processes are effective in reducing the risk of crime.Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needsAnalyse crime trends and present actionable online fraud intelligence to provide advice or more effectively manage security resourcesIdentify POI's and OCG's that propose a online fraud threat, and provide end to end case management with the objective of securing criminal convictions and custodial sentencesCreate online Fraud intelligence products to identify risk and vulnerabilities to our client's retail operations and wider estatePresent intelligence and evidence to the client leadership and law enforcement partnersPromote intelligence sharing with internal and external stakeholders including law enforcement partnersBring to the fore innovations in online fraud threat intelligence to enhance the capability and reputation of the organisation as an industry leaderActively engage with internal and external customers to fully understand operational requirements and promote effective online Fraud prevention strategiesEnsure compliance with GDPR and Company and Client quality standardsWhere appropriate, implement actions to protect the business and minimise non-compliance at all timesWork and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescalesOther time critical tasks as directed by the client and managementPerson Specification
Essential Skills and Experience
Strong big-data analytical ability – an expert user of Microsoft Office products, in particular Excel, and use of crime intelligence databasesGood understanding of Online Fraud strategyExperience in writing strategic and tactical reportsStrong understanding of organised acquisitive crime / online fraud or loss prevention within retail and distributionAn excellent communicator with experience in delivering oral and written presentations to senior leadershipCustomer service focussedComputer literate with a variety of software, including Microsoft Office and bespoke softwareAbility to build and maintain relationships with a strong teamwork ethicGood educational background and a solid command of written and spoken EnglishExperience of working within a demanding fast-paced environmentStrong communication and customer service skillsGood working knowledge of Microsoft Office, Outlook, Word and ExcelAbility to work under pressure and make quick decisionsGood communication skills, verbal and writtenReliable, flexible and discreetExperience of working in a controlled environmentSolid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlinesA positive attitude and ability to deal with pressure professionallyDesirable Skills and Experience
Law enforcement backgroundExperience of producing evidence at CourtDegree educated or equivalent abilityExcellent open source intelligence research abilityFamiliar with the UK Intelligence ModelMembership of a professional bodySecurity cleared or prepared to undertake clearanceAbility to work remotely as and when requiredHealth and Safety responsibilities
Follow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;Information Security
Ensure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and / or the needs of the business.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
