Logistics - Account Manager

Logistics Account ManagerTemporary to PermanentSalary negotiable dependent on experienceOutskirts of SwindonWe are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.Responsibilities and Tasks :

• Day to day responsibility for the management of individual accounts within operational aspects.
• Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business..
• Ensure the day to day SLAs of outbound / inbound sectors are monitored and escalated when not going to be met.
• Monitoring order volumes / flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
• Keeping close relations with their CRM and the relevant TL within the warehouse.
• Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly / monthly basis.
• Invoice relevant customers in a timely manner in line with expectations set by management.
• Ensuring that all relevant order / customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
• Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
• First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walke...