Customer Support Engineer - Life Sciences and Engineering Applications

Description

Are you interested in working on products at the very cutting edge of technology? Want to join Vicon, an Academy Award®-winning company, and the world’s largest supplier of precision motion capture and tracking systems?

Vicon is the world leader in motion capture technology, developing high performance software and hardware products for the entertainment, engineering and life science industries. Vicon products are used in major feature films, games, and commercials, and are a crucial measurement tool for biomechanics, robotics, and cutting-edge science.

Vicon is a subsidiary of Oxford Metrics Plc.

Role Summary :

We have an immediate opening for a Customer Support Engineer to join an experienced support team based in Oxford. Your role will be focused on supporting our customers in the various industries using motion capture, primarily in Life Sciences and Engineering. Duties will include email and telephone support, testing of systems and software, technical demonstrations and various computer-based and physical housekeeping activities.  You will be required to travel in the UK and internationally to provide installation and training for Vicon hardware and software.

The role is varied, and you will enjoy a busy professional environment in the office and at our customer sites. You will operate in many interesting technical fields. You will be organised and confident and thrive as part of a team.

Key Responsibilities

• Customer Support : Provide first-line technical support to Vicon customers using various methods, such as telephone, email, video calls, and desktop sharing.
• Documentation : Accurately document customer issues and installations, clearly capturing all important details. Ensure tickets, customer account contacts, processes, and procedures remain current.
• Installation and training : Plan and deliver installation and commissioning of new motion capture systems and software training. Travelling in the UK and internationally approximately 10 – 20% of the time
• Product Support : Create content for effective support and promotional purposes, such as documentation, website FAQs, tutorials, videos, and working examples.
• Testing : Test software and hardware to quality-assure Vicon products before release. Replicate and record bugs and feature requests from customers.
• Demonstrations : Assist Senior Engineers and the Sales team by developing effective demonstrations for prospective clientele and partners. Represent Vicon at trade shows, conferences, and events.

Required Skills, Knowledge and Expertise

Strong candidates will have :

Benefits

Oxford Metrics is a smart sensing and software company that enables the interface between the real world and its virtual twin. Our smart sensing technology helps over 10,000 customers in more than 70 countries, including all of the world's top 10 games companies and all of the top 20 universities worldwide.

The Group trades through its market-leading division Vicon, Industrial Vision Systems, and recently acquired, The Sempre Group. Vicon is a world leader in motion measurement analysis to thousands of customers worldwide, including Red Bull, Imperial College London, Dreamscape Immersive, Industrial Light & Magic, and NASA. Industrial Vision Systems is a specialist in machine vision software and technology for high precision, automated quality control systems trusted by blue-chip, smart manufacturing companies across the globe including BD, DePuy, Jaguar Land Rover, Johnson & Johnson, Zytronic and Alkegen. Sempre is a measurement specialist solving manufacturing challenges across multiple industries. Through their expert in-house consultants and partnerships with over 25 well-known manufacturers including Jenoptik, Renishaw and Micro-Vu, Sempre offers an extensive range of products and software to customers in aerospace, automotive, medical, energy and precision engineering.

Founded in 1984 our Group is headquartered in Oxford with offices in the United Kingdom, United States and Germany. Since 2001, Oxford Metrics (LSE : OMG), has been a quoted company listed on AIM, a market operated by the London Stock Exchange.