Transport Operations Planner

Transport Operations Planner | Llanrwst, Conwy

Full Time – Permanent Contract | Monday to Friday, 8 am to 5 pm, with a 1 in 4 week on-call rota, including Saturday morning office hours and on-call duty for the rest of the week | £38,000 - £40,000 per annumOur client is an ambitious family-run business based in North Wales, with depots in Corwen, Ruthin, Llanrwst, and Porthmadog. They operate a modern fleet of coaches for a variety of operators, including Leger / Shearing Group, Lochs and Glens, and PGL. The Porthmadog depot exclusively operates electric buses. They support the local community by providing local bus services and rail replacement services whilst catering for the various transport needs of the local schools, colleges and private customers.They are currently seeking an experienced Transport Operations and Resource Planner to join their team in Llanrwst, Conwy.Working at their Llanrwst head office and depot, the Transport Operations and Resource Planner will focus on relationship management, managing key account customer relations and the administration of tour work, rail replacement work and private hire opportunities, to ensure the provision of a quality service at the right price.Are you the right person for the job?Experience of resource management gained within a busy, dynamic working environment, e.g., gained as a Transport Planner, Resource Planner, Operations Planner, or similarProven management and leadership skills, with a proactive, engaging, and positive approachConfident and able to be decisive and accurate when under pressureSuperb communication and interpersonal skillsAbility to work in a highly autonomous role, whilst part of a collaborative teamGood UK geographical knowledgeGood IT literacy for inputting data and strong knowledge of ExcelWhat will your role look like?Duties will also include, although will not be limited to : Allocating resources to meet customer requirements via industry software in the most effective and financially efficient manner, and full compliance with industry regulationsEnsuring all drivers are notified of changes to allocated workUndertaking full line-management duties with tour and private hire driversChecking driver and vehicle standardsLiaising with clients to ensure excellent service provision at the right priceChecking timesheets and receipts, and preparing records for payrollReviewing and negotiating rates for Tour, Rail and Private Hire work to meet company cost marginsAnswering general enquiries and responding to accidents and / or breakdowns, and vehicle / staff changesInvestigating complaints, incidents and accidents and ensuring completion of recordsCovering out of hours emergencies as part of the on-call teamWhat can you expect in return?Permanent contractYou will receive a £100 basic on-call payment per week, with the potential to earn an additional £100 discretionary payment for each on-call week, plus free travel on any of our bus servicesCommission of 1% on private hire sales generated by youWhat's next? It's easy! Click “APPLY” now! We can't wait to hear from you!Your data will be handled in line with GDPR.

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