Are you

passionate about delivering exceptional customer service and inspiring a team

to achieve excellence? Firmdale Hotels is looking for a dedicated and

enthusiastic Room Service Supervisor to join our vibrant team at the Ham Yard

Hotel, one of our most prestigious properties located in the heart of London's

Soho.

At Firmdale

Hotels, we pride ourselves on offering a unique blend of luxury, style, and

personal service. Our award-winning collection of boutique hotels is renowned

for its attention to detail, innovative design, and warm, welcoming atmosphere.

At Ham Yard Hotel, we offer guests an unforgettable experience in a

contemporary setting, where quality and creativity meet impeccable service

standards.

As a Room

Service Supervisor, you will be at the forefront of ensuring that our guests

receive top-tier service in the comfort of their rooms. This pivotal role

involves overseeing the daily operations of our room service department, where

you’ll work closely with senior management and lead a team of dedicated

professionals. Your leadership and passion for excellence will play a key part

in maintaining our reputation for world-class hospitality

Responsibilities :

Oversee

the daily room service operations to ensure efficient and high-quality service

delivery.

• Ensure

all room service areas meet our exceptional standards of cleanliness,

presentation, and organisation.

• Work closely

with other departments to guarantee smooth operations and enhance guest

satisfaction.

• Lead,

inspire, and support your team, fostering a positive environment based on

teamwork, mutual respect, and open communication.

• Address

guest enquiries, concerns, and special requests promptly, aiming for swift

resolution and high satisfaction.

• Monitor

inventory levels, coordinate replenishment, and manage stock levels with the

procurement team.

• Collaborate

with senior management to develop and implement strategies that exceed guest

expectations.

• Uphold

company policies, ensuring compliance with health, safety, and sanitation

standards through regular inspections and audits.

• Act as a

representative of Firmdale Hotels, embodying our values and promoting our brand

and services.

What you Need :
• Proven

experience in leading and managing a team within a hospitality setting.

• Exceptional

attention to detail and a commitment to excellence.

• A passion

for providing first-class customer service.

• Strong

organisational and communication skills.

• Ability

to thrive in a fast-paced, dynamic environment.

What

We Offer :

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream our

financial wellbeing app. Stream your accrued earnings before pay day,

benefit from everyday savings and real time financial coaching.

• Health cash

plan (including contributions towards dental, optical, alternative

and complementary therapies)

• Discounted cinema tickets,

gym membership, travel, retailers and restaurants

• Complimentary meals on shift
• Referral bonus scheme for

recommending top talent

• Flexible scheduling without

split shifts

• Dry cleaning service for

work attire and discounted personal dry cleaning

• Enhanced holiday allowance

based on length of service

• Season ticket loan for

convenient commuting

• Ongoing training,

professional development, and fully funded English lessons

• Regular social events, team

activities, and fitness sessions

• Benefits like cycle to work

scheme and annual long service awards

• One allocated paid day per

year for volunteering work

• Exclusive discounts at Design

Hotels, staff sales, spa discounts, and product perks

• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an

international, award winning group of 11 luxury hotels and 10 bars and

restaurants in London and New York. World renowned for their unique interiors

and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have

been recognised by the hospitality and travel industries for the great

work our teams have achieved. To name a few of our recent awards and accolades :

• Times Best Places to

Work 2024

• The Kings Award for

Enterprise 2024 for outstanding contribution to International Trade

• Manager

of the Year – Helle Jensen – Cateys 2024

• Hotel

Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024

• Food

Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys

2024

• Ham Yard Hotel - two AA

Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well

as an AA Breakfast Award

• Dorset Square Hotel –

One AA Rosette for Culinary Excellence, The Potting Shed, 2024

• Warren Street Hotel -

Travel & Leisure ‘IT List’ best hotels in the world

• Whitby Hotel, Crosby

Street and Warren Street - Michelin keys

• The Soho Hotel and Ham

Yard - Conde Nast Traveller 2023 Top Hotels in London.

• Number Sixteen - Best

Boutique Hotels in London, The Times, 2024.

You can see a full list of our

awards and accolades here : https : / / www.firmdalehotels.com / b / awards-accolades /

If you're ready

to embark on a rewarding journey with Firmdale Hotels and contribute to our

legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all

applicants to have the eligibility to live and work in the United Kingdom.

Documentation will be required at interview stage.