Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store’s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.

You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know :

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your own performance and contribute to the overall success of O2.
• Embrace opportunities for personal development with support from store leadership and O2 resources.

Training

Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. We'll ensure you’re well-prepared for success and able to serve our customers. You will be required to attend a 4-day (30 hours) induction within the first two weeks of your start date. We’ll talk to you more about this at your telephone interview.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands.

We’re an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us.

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