Client Services

Please note, this is not a live role. If you would like to be considered for any future Account Management / Client Services positions at DEPT, please submit an application and we will be in touch when a suitable opportunity arises.

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

JOB PURPOSE :

Here at DEPT, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring / management experience, we would love to hear from you.

As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES :

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR :

WE OFFER :

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .

Be part of our digital future

We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.

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