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Digital Support Apprentice

Digital Support Apprentice

QA ApprenticeshipsPaisley, Scotland, UK
2 days ago
Job description

About Us :

React is a fullservice construction and property maintenance insurance contractor serving customers throughout the central belt of Scotland.

We are looking for a motivated and enthusiastic Digital Support Apprentice to join our team and gain valuable handson experience while completing a Digital Applications Support Apprenticeship.

What youll do :

  • Maintaining accurate records and data entry on Microsoft Excel.
  • Filing insurance documentation on Core Logic.
  • Managing a centralised email inbox on Microsoft Outlook.
  • Updating job tracking systems and client portals on Xactamate.
  • Being a first point of contact for customers handling incoming calls and escalating issues appropriately.
  • Making outbound calls to customers when required.
  • Ensuring clients are informed about key performance indicators (KPIs) and servicelevel agreements. (SLAs)

Desired skills :

  • Strong communication and interpersonal skills
  • Organisational and time management skills
  • IT proficiency (Microsoft Office experience is a plus)
  • Good timekeeping and reliability
  • Willingness to learn

    • Personal qualities :

  • A keen interest in customer service and business administration
  • Willingness to learn and contribute in a fastpaced team
  • Professional responsible and adaptable
  • Confident in own abilities and a strong team player

    • Salary : 18533 per annum.

    Hours : 37.5 hours per week Monday Friday 9 : 00am 5 : 00pm.

    Whats in it for you

  • Gain : handson experience in a realworld business environment
  • Progression opportunities : Internal promotions are our preferred hiring method
  • Potential future roles : Contract managers supply chain management or other business support positions
  • Holidays : 28 days (including statutory holidays)

    • Future prospects :

    90 of QA apprentices secure permanent employment after completing : this is 20 higher than the national average.

    Important information :

    This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in help you develop all the skills you need to be successful in your job role and pass your assessments and can provide one to one support.

    Starting with insights into your current potential they plan your growth in a programmatic way close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

    On completion as well as the valuable work experience you have gained you get a nationally recognised qualification at SCQF Level 6.

    If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

    Key Skills

    Anti Money Laundering,Healthcare Attorney,Desktop Support,Data Entry Operation,Home Care,Adobe Photoshop

    Employment Type : Trainee

    Experience : years

    Vacancy : 1