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Job in Germany : IT service area manager in customer management (f / m / d)

Job in Germany : IT service area manager in customer management (f / m / d)

Landeshauptstadt Münchenuk
4 days ago
Job type
  • Permanent
  • Full-time
  • Part-time
Job description

Enrich the state capital of Munich as

IT service area manager in customer management (f / m / d)

Whether Bavarian, English or JavaScript. We understand each other.

Full-time and part-time possible

Permanent

Application deadline : 12.12.2024

E13 TVöD / A13

Start : as soon as possible

Possibility to work from home

Procedure number : 15572

Your area of application

IT@M, Customer Management, Agnes-Pockels-Bogen 33, 80992 Munich, Germany

The in-house operation it@M

The IT department is responsible for and designs the entire IT of the City of Munich. We ensure that IT provision meets the city's current and future needs. We drive the digitalization of the city of Munich and play a pioneering role. Our work and our services make the city of Munich a digital metropolis that sets standards that its employees are proud of.

As part of the IT department, we ensure a modern IT and telecommunications infrastructure, implement professional IT solutions and secure the IT operations of the City of Munich with over 1,200 employees in our own company it@M.

What you can expect

Your task will be to manage the IT service area Stadtkämmerei (KM32) in customer management - in terms of personnel, organization and technical aspects, currently consisting of 12 employees. The KM32 service area is responsible for the IT business services of the City Administration customer department and is responsible for their operation and further development. The Stadtkämmerei is the finance department of the City of Munich and relies on high-quality IT services, for which KM32 also provides 2nd-level support and performs lifecycle management. KM32 provides the City Treasurer's Office with specialist applications for the assessment of municipal taxes (trade tax, property tax, dog tax and second home tax), for participation in electronic payment transactions, for securities management and for liquidity management. Due to the increasing use of third-party products, a wide range of technologies are used in the service area.

Through the use of basic technical services and interfaces, as well as a strong customer focus, you will work together with various organizational units. As part of the ongoing digitalization process, the service area is actively involved in the City of Munich's digitalization projects.

What we offer you

  • Independent, autonomous processing of your own area of responsibility
  • a permanent position in EGr. 13 TVöD (depending on experience level from € 4,628.76 to € 6,635.44 gross per month for full-time employment)
  • Annual special payment as well as an attractive company pension scheme, capital-forming benefits, a local and family allowance, coverage of the Deutschlandticket Job or subsidy for the IsarCardJob (tax-free) and performance-related pay
  • Possibility to rent a company apartment from LHM
  • A good work-life balance through flexible working hours, forms of work (e.g. mobile working, home office) and individually selectable working time models
  • Reserved childcare places in municipal crèches, kindergartens and after-school care centers
  • a wide range of training and development opportunities (individual development opportunities, excellent formats and modern forms of learning)
  • Internal development opportunities - a wide range of departments and specialist areas promise a variety of tasks
  • Comprehensive company health management

You have

  • a successfully completed university degree in the field of computer science, administrative informatics or business informatics or
  • a successfully completed university degree or equivalent skills and experience
  • many years (at least three years) of professional experience in the IT sector
  • Several years (at least two years) of management experience

    • In particular, you bring with you

  • Specialist knowledge : several years (at least two years) experience with ITIL, many years (at least three years) experience in the implementation and operation of application systems as well as knowledge of current IT technologies, especially interface technologies
  • Ability to cooperate and deal with conflicts, in particular the ability to handle conflicts
  • Responsible employee management, in particular a sense of responsibility

    • The following are an advantage

  • Experience in IT project management
  • Experience in software development

    • The City of Munich stands for equality, equal opportunities and anti-discrimination, including in recruitment. We therefore expect all applicants to have equality and diversity expertise. You can find more information on the general requirements profile of the City of Munich, which is part of this job advertisement, here.

    You have questions

    Technical questions

    Mr. Muschler,

    Tel. 0152-202955906,

    E-mail : [email protected]

    Questions about the application

    Ms. Adam,

    Tel. 089 233-33984,

    E-mail : [email protected]

    Your application

    Have we piqued your interest? Then we look forward to receiving your application! Please use our application portal.

    Application deadline : 12.12.2024

    Further information on the City of Munich, which is part of this job advertisement, can be found at : stadt.muenchen.de / rathaus / karriere.