Reception Team

THE BRAND

At F1 Arcade, we’ve

completely revolutionised the traditional arcade by creating the first-ever Formula

1 entertainment and hospitality concept, with socialising at its core for fans

and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1

racing simulation experience, gamified for a mass audience, with ‘best in

class’ hospitality and exceptional venue design, all under one roof - for the ultimate

night out in the fast lane…

THE ROLE

OVERVIEW

Attention to detail

is at the heart of everything we do, from product choice

and menu development to creating

the perfect environment throughout the day, every day.

They have a comprehensive and

extended knowledge of the booking system and the capability to serve in a

timely and efficient manner to the needs of our guests.

To be a

professional,

committed, proactive receptionist who enjoys  working in an exciting, fast-paced

environment.

As a successful candidate for the receptionist

role, you should have a positive and energetic personality, be able to deliver friendly and efficient service, create a warm and welcoming atmosphere for

all guests and ensure they have a fantastic experience.

You will also have to be able to

route calls, enter or check guests into the booking system and give directions

with explanations when necessary.

All employees' goal is to deliver the best hospitality experience for our guests, which makes them

want to return; you should be full of positivity, high energy, and a proud and

loyal representative of the F1Arcade brand.

You should be efficient,

reliable, and perceptive, with excellent communication and time management

skills.

RESPONSIBILITIES

• Be the face of F1

Arcade – Welcome the Guests with a strong sense of positivity.

first-class service.

think about your team – where a colleague may be busy, keep the guest feeling

acknowledged.

all guests entering and leaving the venue.

guest has a pre-existing booking, pre-order, or special request.

customer with information on the event type / experience they have booked.

information on the need for the QR code.

sales accurately, be responsible for payments received from guests.

cleaning practices.

responsibilities regarding Health and Safety at Work and follow all measures

accordingly.

attend every shift scheduled on time, are presentable and

sign in with your Line Manager.

with the Reception / Duty Manager regarding any problems or concerns with bookings / enquiries / pre-orders and sims issues

sessions and team meetings as required and be involved in and contribute to

these.

NON-NEGOTIABLES

towards your team and guests

eye for detail.

pace

precision and standards

SKILLS AND

BACKGROUND

You must have

previous job experience in hospitality, ideally as a receptionist.

Fast learner-

curious, proud, and confident in  dealing

with your team and guests

You must have a

good understanding of working safely. Basic knowledge of food and fire safety

Excellent communication

and problem-solving skills.

Basic booking

system knowledge.

SALARY / PAY & BENEFITS

contract

for you, friends and family

development plan

day off

Month awards and recognition

bonus scheme £300