Customer Service Representative

Job Description

ROLE DETAIL

Position Title : Customer Service Rep

JOB OBJECTIVE

A Customer Service Representative also known as a Customer Support Agent or Client Service Advisor is a frontline professional responsible for providing assistance and support to customers before during and after their interactions with a company. They play a crucial role in ensuring positive customer experiences and resolving issues to maintain customer relationship.

KEY RESPONSIBILITIES

• Assist customers with inquiries requests and complaints via telephone email chat or facetoface interactions delivering accurate and timely information and assistance to meet their needs.
• Listen actively to customers concerns showing empathy patience and professionalism in every interaction and strive to understand and address their needs effectively.
• Resolve customer issues and complaints promptly and efficiently using problemsolving skills comprehensive product knowledge and adherence to company policies and procedures to find suitable resolutions.
• Process orders returns refunds and exchanges accurately and efficiently following established procedures and documentation requirements to ensure customer satisfaction and compliance with regulations.
• Liaise with other departments such as sales logistics and technical support to coordinate responses to customer inquiries resolve issues and escalate complex problems as necessary for timely resolution.
• Maintain precise records of customer interactions transactions and resolutions using customer relationship management (CRM) software or databases for documentation and reporting purposes.
• Promote company products services and special offers to customers based on their requirements and preferences identifying opportunities for upselling or crossselling to enhance customer satisfaction and drive sales revenue.
• Communicate effectively with customers colleagues and other stakeholders to build positive relationships address concerns and promote effective credit management practices within the organisation.

PROJECT / CLIENT REQUIREMENT

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1