Job Overview

Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.

Main Duties

• To undertake successfully all training required to deliver the cleaning role.
• Individuals will be required to work within a team and can work under their own initiative.
• Adhere to all Mitie Quality, Safety, Health and Environmental policies and procedures.
• Maintain the designated area to an agreed level of cleanliness in line with the Contract and relevant SLA's, carrying out all daily weekly and periodic tasks as directed by the Cleaning Supervisor.
• Ensure that the service is delivered effectively and efficiently to a high standard.
• To ensure all equipment is kept clean, well maintained and is a safe working order.
• To have a full knowledge and understanding of the designated cleaning area, including the agreed work specification and time allocated to facilities.
• To have a full working knowledge of all cleaning equipment, materials and approved chemicals used by Mitie.
• To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations.

What we are looking for

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.