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Housing Services Manager Housing Association

Housing Services Manager Housing Association

Trent & Dove HousingBurton, England, UK
9 days ago
Job type
  • Full-time
Job description

37 hours per week

Benefits include company pension scheme Private Healthcare

If you care about helping people join us in transforming lives homes and communities.

We are driven to make a difference to peoples lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive.

Leading our tenancy services team we are looking for a Housing Services Manager with a high level of technical and professional competence and the ability to provide an effective and responsive housing management service.

The successful candidate will take a proactive approach to managing the team ensuring our tenancies are in line with tenancy conditions and where necessary are risk assessed. Using your drive and proven ability to lead you will ensure safeguarding risks are fully assessed and manage complex cases of tenancy breach in a decisive manner.

You will have a practical approach to problem solving and be an effective multi tasker with the proven ability in analysing statistics and producing reports. You will also have a proven history of coaching staff and demonstrate strong people management skills.

You will also be required to :

  • Ensure that our tenancies are managed in line with tenancy conditions and best practice.
  • Enable regular case reviews ensuring that complex and unusual issues are dealt with proactively and in accordance with best practice.
  • Be responsible for appropriate and proactive action being taken in all cases of tenancy breach (ASB property condition failure to allow access etc) balancing enforcement action against the need to support vulnerable customers to sustain their tenancies.
  • Develop and monitor metrics that demonstrate the success of your teams performance.
  • Ensure that all tenancies are managed on a riskassessed basis seeking out information from all sources (Properties Customer Services etc) to create a dynamic picture of how tenancies are performing in our properties.
  • Develop and review tenancy management reporting ensuring that maximum use is made of technology and that there is expertise within your team.

The successful candidate will have :

  • Significant general needs housing management experience
  • The ability to build good relations with colleagues tenants and other stakeholders
  • Ability to develop and implement policies and procedures in line with consumer standards and industry best practice.
  • Proven ability in a similar role
  • Welldeveloped negotiating and persuasion skills.
  • Able to investigate complex complaints and write appropriate customer responses.
  • Be a good communicator at all levels

    • The closing date for applications is 8thApril 2025.

    We welcome applications from all members of the community.

    INDMED

    The Company

    We offer well maintained affordable homes across East Staffordshire South Derbyshire and North West Leicestershire.

    Over 6200 properties ranging from sheltered accommodation to family homes and everything in between.

    We are driven to make a difference to peoples lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is toTransform Homes Lives andCommunitiesin our regionand for more than 22 years nowthat is exactly what we have been doing.

    The Benefits

    Agile working

    Pension scheme

    Free car park

    Performance related bonus scheme

    Private healthcare scheme

    Long service recognition award

  • Please be aware that some benefits may be role dependent.

    • Documents

    Required Experience :

    Manager

    Key Skills

    Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 35001 - 50000