Internal Sales Advisor

Role : Internal Sales Advisor

Location : Teesside

ABOUT THE ROLE -

In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services.

At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from.

You'll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.

Key Responsibilities

Initiating, developing, and maintaining customer relationships.

Establishing customer requirements.

Preparing, submitting, and following up customer quotations.

Order processing.

Providing basic levels of technical support on the products / services available from ERIKS (Full training provided).

Introducing customers to new products / services.

Providing market leading levels of customer service

Proactively calling downtraders and prospect customers to generate additional business.

Experience / skills required

Strong written and verbal communication skills

Positive 'can-do' attitude

Ability to communicate effectively at all levels

Administrative Skills - Confident and able to work with Microsoft packages such as outlook and excel

Knowledge of a similar industry is preferable but not essential

Weekly Hours :

Mon - Fri : 8.30am - 5.30pm

Weekly hours : 40

Breaks : 60 mins

ABOUT YOU -

You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Sales offices. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.

Your offer :

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including :

25 days plus bank holidays annual holiday entitlement

Ability to purchase an additional 5 days holiday subject to scheme rules

Contributory Pension Scheme

Cycle to Work Scheme

Life Assurance

Up to 1 day’s paid leave to concentrate on your wellbeing

A full integrated Employee Assistance Programme including a 24 / 7 helpline for emotional and practical support, as well as financial and legal support including :

Unlimited mental health support from qualified mental healthcare professionals

24 / 7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you

Six 1-2-1 nutritional video consultations per year

Six 1-2-1 digitally delivered personal training sessions per year

360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year

Physiotherapy — eight sessions a year shared between you and your partner

Medical second opinions

Savings and discounts for savings on weekly costs

On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing

Company Sick Pay from day 1

Group Income Protection – after a period of sickness absence

Long service recognition

Free unlimited access to LinkedIn Learning

Free ERIKS Branded workwear

Free Eye tests

ERIKS are an equal opportunities employer

About us :

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!