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Technical Support Specialist
Jenkin Halls Recruitment CareersRuncorn, Cheshire, UK30+ days ago
Job descriptionTechnical Support Specialist First line IT telephone support for customers including routine preventative maintenance for customer databases, dial in to customer networks to restart servers, IT application support e.g. set up reports and file sharing, setting up new users etc Provide technical support for all product lines for customers and employees Provide support for field based Technical Support Specialists (TSS) e.g. processing product requests Assist with all in-house workshop activities such as pre-installation, pre-implementation and system checks for all products Generation and extension to certification for operators via eLearning platforms e.g, BrainShark Monthly WeQAs participation for all products Complaint escalation and resolution through appropriate channels in Europe and / or US Tech Support Maintain Pivotal and TMS complaint handling databases Maintain the technical status of the sales demo analyser pool HBTA and BCA stock control for demonstration analysers Monitor essential equipment e.g. refrigeration in upstairs laboratory Assist with internal IT requests e.g. setting up laptops, basic troubleshooting etc
Reporting Relationships
- Reports to the UK Support Manager
Essential Responsibilities and Accountabilities
Is responsible for deliverin...