Customer Sales Advisor (GPR)

About the job ?

As an S9 based across the Stroud Valley, you will have a multifunctional role. You will confidently and impartially sell the full range of tickets and services, ensuring that customer requirements are met and exceeded, you will ensure that station activities including cleaning and customer assistance are completed safely and punctually and provide information key information across the Stroud Valley stations.

This is a General Purpose Relief role and therefore you will be expected to work shifts across four stations : Gloucester, Stonehouse, Stroud and Kemble. As a result, there is an expectation of lone working during some shifts and access to your own transport will be required to fulfil the role.

Main responsibilities?

• Providing the highest level of customer service and being dedicated to customer needs
• Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
• Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment
• Accurately completing all accountancy and other associated documentation
• Providing information and assistance to customers
• Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
• Maintaining a safe, pleasant and clean station environment, including cleaning and gritting

You'll need to be :

As a minimum you'll need to have :

Additional information?

This is a General Purpose Relief position, therefore more flexibility is required. A flexibility allowance is paid as part of the role. Interviews for shortlisted candidates are tentatively scheduled for the week commencing 25 November 2024.

Perks & Benefits?

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Ready to take on an exciting role that combines customer service, teamwork, and sales? Apply today to join our South Cotswolds team!