Service Advisor -  Škoda | Sighthill, Edinburgh | Working hours are 40.0 hours per week, Monday to Friday plus a rotational Saturday morning paid at time and a half rate | In excess of £40,000 per annum on target earnings dependant on performance in the roleWest End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.Are you the right person for the job?Able to adapt to in house systemExperience in a similar role within an automotive environmentExperience of working within a customer service environmentStrong administration skillsExcellent IT skills including Microsoft Office and ability to pick up new systems quicklyExcellent communication skillsAbility to work to deadlines and timeframesFlexible and adaptable approachFull UK Driving LicenceEligible to work in the UKWhat will your role look like?Dealing face to face with customersEnsuring that customers are given exceptional levels of serviceUsing specialised software be required to price jobs and upsellDealing with phone calls quickly and efficientlyPlan the workshop dayEnsuring that you maximise workshop efficiencies and profitInvoicing and taking payment from customersKeeping the reception area tidyWhat can you expect in return?Company pensionAccess to car schemeWhat’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!Your data will be handled in line with GDPR