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Service Delivery Manager, Connect 24

Service Delivery Manager, Connect 24

NIFHA - Northern Ireland Federation of Housing AssociationHolywood, Northern Ireland, United Kingdom
2 days ago
Job type
  • Permanent
Job description

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Service Delivery Manager, Connect 24

Service Delivery Manager, Connect 24 Radius Housing

  • Closing Date : 6 January 2025
  • Location : Radius offices, Holywood
  • Contract : Permanent
  • Job Ref : FHA04021

The Service Delivery Manager will be responsible for the delivery of Connect 24 technology enabled services in accordance with the service standards and contract commitments of corporate and individual customers.

The Association

Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.

Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.

Criteria

To be shortlisted, candidates need to provide evidence of the following as a minimum :

  • A level 6 qualification (e.g. HND, HNC, Degree) OR at least 5 years relevant experience in a services delivery management role
  • Experience of managing teams and delivering results in a performance / target driven environment
  • Excellent verbal and written communication skills with good interpersonal and team working skills with the ability to negotiate and influence others
  • IT literate with the ability to interpret, report and make presentations
  • Ability to plan and prioritise deployment of resources vs services requirements
  • Experience of managing training and support provision

    • In return, we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.

    Closing date for applications is 6 January 2025, unless otherwise stated.

    Radius reserves the right to enhance criteria to facilitate shortlisting.

    Radius is an Equal Opportunities Employer.

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