Job Description
Customer Sales Advisor
Minimum Requirements : 1 years targeted sales experience within the last 3 years.
Location : Remote, Mainland UK only
Competitive salary and bonus : £23,000 plus average bonus earning potential of £4,800 per annum. Uncapped bonus
Hours : 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.
Start date : 21st October 2024
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Inbound Customer Sales Advisors in a role that offers great work life balance , working from home and an engaging onboarding experience.
The role you'll do :
As a Customer Sales Advisor in our busy Customer Service and Sales department, you'll be the first point of contact for customers who have a wide range of issues such as billing queries, quotes or account changes etc. Day-to-day, you'll :
- Build rapport with customers, get to know their individual needs and put their interests first.
- Provide excellent customer service and register appliances efficiently.
- Use your brilliant sales and communication skills to upsell products that provide peace of mind.
How you'll be rewarded :
33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each yearInvestment in your career - Development through ongoing coaching and clearly defined progression opportunitiesEmployee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailersSales bonuses - Each month you'll get the chance to earn some extra take home payHealth and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapyPension scheme - Matched employer contributions up to 5% of basic salaryLife assurance - Employer funded cover of 4x basic salaryA free annual D&G protection plan - Access to discounted rates for family and friends tooIncentives - Regular incentives with amazing prizes to be wonEmployee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and moreAnd many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemesWhat else to expect :
In a 3-week training programme (Mon - Fri : 09 : 00 - 17 : 30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience37.5 hours per week, Monday - Sunday 8am - 8pm working 1 full weekend and 1 Saturday in a 5-week shift rotation.Working from homeWe'll provide all the equipment you need, but you must have broadband accessThe experience and skills you need :
1 years continuous and targeted sales experience within the last 3 yearsA background in targeted sales and customer serviceA driven mindset with strong customer service and sales skills and a love for hitting targetsGreat communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when neededA team player committed to creating an excellent customer experienceUnflappable and resilient attitude to juggle tasksImmediate interviews available.
