Relief Reach & Respond Advisor

We are looking for a Relief Reach & Respond Advisor who'll fit right in with our amazing team! If you can build strong relationships, are customer-focused, and you want a job that makes a positive difference – we want to hear from you!

As you'll be responding to emergency calls, we are looking for someone who can work under pressure, remain calm, and respond confidently, ensuring our vulnerable customers are supported. You'll need to be super organised as you'll have to effectively prioritise calls during busy periods, all while maintaining a quality service.

The role involves handling reports of emergency repairs, diagnosing and scheduling appointments for out-of-hours repairs, and handling calls for community alarm activations. This helps to identify the right course of action for our customers, which is why we need you to be skilled at juggling a variety of tasks.

Closing Date : Applications will be reviewed throughout the duration of the advert and may close early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Who is Beyond Housing?

Our story began in 2018, and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers, and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care.

Why Choose Us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. Here are some details of our employment package :

• Agile working – to give you that positive work-life balance.
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service).
• Impressive salaries that match the market rate.
• Commitment to paying the Real Living Wage.
• Competitive pension scheme with generous employer contributions.
• Life assurance and generous time off for bereavement.
• Health cash plan for basic medical expenses.
• Free tea and coffee.
• Recognition schemes such as weekly ‘Cheers For Peers’ and ‘Star of the Quarter’.
• Long service awards every 5 years.
• Cycle to work scheme and cycle parking.
• Cashback and discounts scheme.

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