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Servicenow ITSM Administrator

Servicenow ITSM Administrator

Austin FraserCity Of London, England, United Kingdom
8 days ago
Salary
£50,000.00 yearly
Job type
  • Full-time
Job description

We are recruiting on behalf of a prestigious client who is looking for a skilled ServiceNow Administrator to take ownership of the current ServiceNow platform, managing upgrades, maintaining plugins, and overseeing workflow processes.

You will work within a dynamic & collaborative environment who will support you & provide the best in class training to help you upskill in all aspects of configuration & development.

Benefits :

  • Base salary up to £50,000
  • Attractive pension scheme
  • Comprehensive health insurance
  • 25 days of annual leave (Option to buy more)
  • Funded bursary for your own personal development
  • Huge retail discounts
  • Frequent social events & Incentives
  • Funded ServiceNow Certifications
  • so much more!

Key Responsibilities :

  • Develop and implement solutions for stakeholders
  • Perform business analysis and process optimization
  • Diagnose issues and design effective solutions, recommending system enhancements
  • Customize and configure the ServiceNow platform to align with organizational needs
  • Automate processes by creating and managing workflows, business rules, and scripts
  • Manage user roles, permissions, and access controls
  • Resolve technical issues within the ServiceNow platform
  • Work with IT teams to integrate ServiceNow with other systems and tools
  • Ensure optimal performance and scalability of the ServiceNow instance

    • What you will need to be successful :

  • ServiceNow Administration experience
  • Strong knowledge of ITSM processes
  • Experience with Problem, Change & incident management
  • Knowledge of Supplier & Contract Management
  • Knowledge of ITIL & ISO IT processes & ITIL Certified is highly desirable
  • ServiceNow CSA Certified Minimum

    • J-18808-Ljbffr