Customer Services Co-ordinator

The Role & Key Responsibilities

Role: Customer Support Co-Ordinator (Dairy Division)

Location : Cambridgeshire, UK (Hybrid)

Contract & Shift details: Permanent, Monday to Friday 08:30 – 17:00

Are you organised with effective administration and customer service skills?

Can you build great relationships with internal departments, external customers, and hauliers?

If the answer is YES to the above, we want to hear from you!

This is a fast-paced role, and no day will be the same, you will be coordinating our KW Animal Feed orders proactively and working closely with the customer service sites, hauliers and internal departments such as product specialists, sales, and trading.

Due to the nature of this business area and working with raw materials, you will need to be quite process oriented with the ability to collaborate well with other teams with an understanding of our pricing and contract agreements (full training provided).

What you will be doing : (not limited to)

• Providing customer service to customers within the feed ingredients business KW, Trident and AMUR.
• You will work closely as a customer service team to provide both external and internal customers with high class customer service.
• You will work closely with our sales teams, product managers, category managers supporting them with their administration requirements.
• You will also have both product and customer responsibility working as part of a team to ensure the administration of customer transactions from point of sale to delivery meet expectations, meeting lead-times of both customer and supplier and adhering to trading controls at all times.

What you will bring:

• The ability to build a good rapport is essential.
• Practical customer service experience with a positive approach and the ability to empathise and understand our customer’s needs.
• Good commercial awareness with great attention to detail.
• Able to communicate at all levels both internally and externally, with the ability to build effective relationships with other specialist teams in the business.
• Good organisational, prioritisation and time management skills.
• Computer literate with excel word and outlook.
• Previous experience working within logistics, animal feed or agriculture would be beneficial but by no means essential.
• A genuine desire to learn and a positive attitude.

Additional Information:

• This is a hybrid role. After completing your training, you will work from home four days a week and spend one day in the Peterborough office.
• Training will last between two and three weeks, during which you will need to be onsite in Peterborough five days a week.

Skills & Experience

Not Specified

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.