Job Type : Permanent

Job Sector : Unspecified

Region : North West

Location : Shaw

Salary Description : Competitive

Posted : 14 / 11 / 2024

Recruiter : Compass Group

Job Ref :

compass / TP / 1428988 / 170723

Position : Group Soft Services Manager

Salary : Up to £46,000 per annum

Predominantly Monday to Friday but service checks and employee engagement will be required across all shift patterns. We are looking for an experienced Group Soft Services Manager to join our team to cover 3 sites within the contract in Oldham, Glossop, and Manchester where experience in directly managing Catering, Security, and Cleaning services is essential. Integrated facilities management services with a purpose.

We’re here to make workplaces better, cultivating working environments that energise, inspire, and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

Key Responsibilities :

• Manage the provision of services across the contract and have overall responsibility for the delivery of services provided.
• Manage client and contractual relationships in a commercial manner ensuring compliance and adherence to company policies.
• Develop and lead a team within the group contract ensuring exceptional service to our clients and manage the employee life cycle.
• Maintain full knowledge of all areas of work in accordance with contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI’s).
• Ensure 100% statutory compliance is maintained at all times.
• Manage safely all daily activities and adhere to the authority to work process.
• Adhere to all company and client dictated local procedures, policies, and instructions.

Who you are :

A minimum of 2 years multi-site management experience within a Facilities Management business required. Experience of Soft Facilities Management including Catering, Cleaning, and Security is essential. Experience in water provision is ideal. SIA Licence holder desirable or able to qualify. IOSH desirable. Experience in a blue-collar environment desirable. Demonstrable financial acumen applicable for the role requirements in managing a P&L. Valid driving license and access to a vehicle.

Benefits :

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to :

Your workplace, but better. Whether you’re a cleaning operative, security specialist, or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach, and guide you as an individual so you can truly shine, whatever your role.

Explore our current opportunities today and unlock your full potential! Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities.

Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

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