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Customer Assistant - Store Operations - Irvine

Marks and SpencerIrvine, Scotland, United Kingdom

30+ days ago

Job description

Summary

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Contract Start Date : 23 / 03 / 25

Working Pattern :

Week 1 : Sun 06.00-10.00 / Mon & Tue 03.45-10.15

Week 2 : Mon & Wed 03.45-10.15 / Sat 04.00-08.00

Due to the nature of the role, we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.

About the Role

Backstage Store Operations Job Profile : You will be working primarily backstage within the store, moving, sorting and distributing stock from stockrooms, fridges, and freezers.

This physically demanding role gives you the responsibility of :

Loading and unloading heavy delivery vehicles
Organising stock for distribution throughout the whole store
Moving equipment and displays
Assisting delivery drivers with access to the loading bay
Opening and closing the building
Bailer and lift usage
Basic maintenance and assisting with contractors

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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